AllValue Privacy Policy
[Important reminder]
You are welcome to use AllValue! We are fully aware of the importance of personal information to you, and your trust is very important to us. We will provide full protection for your personal information in accordance with the requirements of laws and regulations and with reference to industry best practices. In view of this, Hangzhou Youzan Technology Co., Ltd. (hereinafter referred to as "Youzan") has formulated this "Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") to help you fully understand:
This policy applies to AllValue products provided by Youzan. It is important to note that this privacy policy does not apply to services provided to you by other third parties through the aforementioned web pages or clients, mini programs or official accounts. For example, when you use third-party applications (such as AllValue plug-in market) or services through AllValue, or third-party services and products rely on AllValue products to provide services to you, this policy does not apply to the information you provide to third parties.
Before using AllValue products or services, please be sure to read and understand this policy, especially the terms marked in bold/bold underline. You should focus on reading and confirm that you fully understand and agree to it before you start using it. If you have any questions, comments or suggestions about the content of this policy, you can contact us.
Part One Definition
1. [Youzan] Hangzhou Youzan Technology Co., Ltd. (registered address: Room 102, Building 6, No. 698 Xixi Road, Xihu District, Hangzhou City, Zhejiang Province), Hangzhou Qima Technology Co., Ltd. ( Registered address: Room 101, Building 6, No. 698, Xixi Road, Xihu District, Hangzhou City, Zhejiang Province), and the single or collective name of related related companies established now or in the future.
2. [Affiliated Company] Affiliated company refers to the affiliated company of Youzan service provider disclosed in China Youzan Limited's latest listed company annual report. For specific information, please visit the following link https://www.chinayouzan.com/notice ?type=0.
3. [AllValue] AllValue refers to a website building tool developed by Hangzhou Youzan Technology Co., Ltd. to help merchants sell goods to the world through minimal independent station operation and station building experience.
4. [Personal Information] Personal information refers to various information recorded electronically or in other ways that can identify a specific natural person alone or in combination with other information or reflect the activities of a specific natural person.
5. [Personal Sensitive Information] Sensitive personal information refers to personal information including ID number, mobile phone number, personal biometric information, bank account number, property information, whereabouts, transaction information, and personal information of children under 14 years of age (including).
6. [Deletion of personal information] The deletion of personal information refers to the removal of personal information from the systems involved in the realization of daily business functions, so that it can be kept in a state where it cannot be retrieved or accessed.
Part Two Privacy Policy
1. How we collect and use your personal information;
2. How do we use cookies and similar technologies;
3. How do we share, transfer and publicly disclose your personal information;
4. How do we protect your personal information;
5. How do you exercise your personal information rights;
6. How do we handle children's personal information;
7. How to transfer your personal information globally;
8. How to update this policy;
9. How to contact us.
1. How we collect and use your personal information
If you are a business, your customers need to understand how you, as the data controller, process and collect their personal information. When you use AllValue, you need to obtain the customer's consent to authorize Youzan and other third parties to use and access the customer's personal information. In addition, if you are collecting any sensitive personal information of your customers (including information related to medical or health conditions, race or ethnic origin, political opinions, religious or philosophical beliefs, union membership or sexual orientation), it means that you know and You can only authorize Youzan and other third parties to use and access these sensitive personal information based on the clear and explicit consent of the customer. When you use AllValue, we need/may need to collect and use your personal information including the following two types:
1. In order to provide you with the basic functions of AllValue, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use AllValue normally;
2. In order to provide you with additional functions of AllValue, you can choose to authorize us to collect and use information. If you refuse to provide it, you will not be able to use the relevant additional functions or achieve the functional effects we intend to achieve, but it will not affect your normal use of the basic functions of AllValue.
You understand and agree:
In order to bring you a better product and service experience, we are continuously working to improve our technology, and we may launch new or optimized functions from time to time, and may need to collect and use new personal information or change personal information Purpose or method of use. In this regard, we will separately explain to you the collection purpose, scope and use method of the corresponding information by updating this policy, pop-up windows, page prompts, etc., and provide you with a way to choose your consent, and collect it after obtaining your consent ,use.
We collect the personal information you share with us, or the personal information provided by customers during shopping or checkout; we use this information to provide you with services so that you can process orders and provide better services to your customers.
We will collect and use your personal information for the following purposes described in this policy:
(1) Help you become our user
1. Basic services
1) Merchant registration｜Store creation
When you register as an AllValue user and create a store, you need to provide your email address, password, store name, store domain name, name, phone number, country and region, industry business, and business scale to create an AllValue store. If you only need to use the browsing service, you do not need to register as our user and provide the above information.
2) User registration
When you register as an end user of AllValue Merchant, you need to provide the email address, name, and password of the user to create your account. If you only need to use the browsing service, you do not need to create an end user to become an AllValue or AllValue merchant and provide the above information.
It should be noted that if you are an end user of a merchant, we will only process your data as a data processor on behalf of the merchant, and the merchant will decide how to store your data in our system.
3) Place an order
When you place an order for a product, you need to provide your email address, consignee’s name, and delivery address; the act of submitting the order means that you agree to this agreement and authorize the merchant to use your receipt-related information so that the merchant can accurately deliver the goods .
2. Additional services
Add customer:
If you are a business, when you add a customer, you submit it means that all the information you fill in has been notified to the customer and obtained their authorization. Please get consent again when opening marketing email collection.
Special rights:
If you choose to provide your real name, gender, date of birth, place of residence, nickname, avatar, ID number, WeChat account, and business-defined personal information that is not required for registration, we can provide you with personalized service. Among them, in order to ensure the recognition of the transaction, your nickname and profile picture will be publicly displayed.
3. Account information display
If you already have an AllValue account, we may display your above-mentioned personal information in the AllValue merchant terminal, as well as the operations you perform on AllValue or products and services associated with the AllValue account, including centrally displaying you through the personal center page Personal data, preferential rights, and transaction orders. We will respect your choice of AllValue personal center account.
(2) Provide you with product or service information display
During your use of our services, in order to identify the abnormal status of your account, we may automatically collect your usage and store it as web log information, including:
Device information: We will receive and record information about the device you use (including MAC address, device model, operating system version, device settings, unique device identifiers, device identifiers, etc.) based on your specific operations during software installation and/or use. Environment, mobile application list software and hardware characteristics information), device location related information (including your authorized GPS location and WLAN access point and base station sensor information).
Service log information: When you use AllValue, we will automatically collect your detailed usage and save it as a service log, including browsing, click to view, search query, favorite, add to shopping cart, transaction, after-sales, follow to share information, release Information, as well as IP address, browser type, telecom operator, language used, date and time of visit.
In order to understand the adaptability of the product, we will receive and record the device-related information (including MAC address, device model, operating system version, device settings, unique device) based on your specific operations during software installation and/or use. Identifier, device environment, mobile application list software and hardware characteristics information).
In order to provide you with information display, search and push services that are more convenient and more in line with your personalized needs, we will automatically collect your detailed usage and save it as a service log, including browsing, clicking to view, search queries, favorites, and adding to Shopping cart, transaction, after-sales, follow-up information sharing, publishing information, as well as IP address, browser type, telecom operator, language used, date and time of access, extract your preference characteristics, and generate indirect population portraits based on the characteristic tags, Used to display, push information and possible commercial advertisements. You can turn off the personalized recommendation switch. After turning off, we will no longer provide you with the aforementioned personalized services.
(3) Provide you with additional purchase functions
When you browse the merchant store or AllValue website/client, you can choose to add the goods and/or services you are interested in to the shopping cart. During your use of the above-mentioned functions, we will collect service log information including your record of adding a shopping cart to achieve the above-mentioned functions and other purposes that we have clearly notified.
(4) Help you complete order placement and order management
When you order a specific product and/or service in a merchant store or AllValue website/client, we will generate an order for you to purchase the product and/or service through the system. In the process of placing an order, you must provide at least your consignee’s name, consignee address, consignee’s contact phone number, and e-mail address. At the same time, the order will include the goods and/or service information you purchased and the specific order number , Order creation time, and the amount you should pay. We collect this information to help you complete the transaction smoothly, protect your transaction security, query order information, provide customer service and after-sales service, and other purposes that we clearly inform.
You can order goods and/or services for other people. You need to provide the aforementioned personal information of the actual orderer. If it involves children's personal information, you need to obtain the consent of the corresponding child guardian before providing it.
In order to facilitate you to understand and query the order information and manage the order information, we will collect the order information generated during your use of our services to show you and facilitate your order management.
You can fill in/choose more additional information including other contact numbers and delivery time to ensure the accurate delivery of goods or services.
(5) Help you complete the payment
In order to complete the order payment, you need to choose the payment method. You need to choose a third-party payment company or financial institution to provide you with payment services. We will share your order payment-related information, order security-related equipment information and other information with the third-party payment company Necessary information required by anti-money laundering laws; if you choose a financial institution for payment, we will also share your bank card payment necessary information including bank card number and expiration date with the corresponding financial institution you choose.
In order for us to learn and confirm your payment progress and status in a timely manner, and provide you with after-sales and dispute resolution services, you agree that we can collect and payment progress-related information from your chosen transaction partner, payment company or other financial institution you choose information.
(6) To help you complete the delivery of goods or services
In order to ensure that the goods and/or services you purchase can be delivered smoothly, safely, and accurately, we will disclose order-related delivery information to the supply chain companies that provide logistics information systems and technical services for AllValue and AllValue merchants. / Or the designation of the service provider to synchronize the relevant distribution information with the corresponding logistics distribution body. You know and agree that the corresponding logistics distribution entity will inevitably know and use your distribution information for the purpose of delivery.
In order for us to learn and confirm the delivery progress and status in a timely manner, and provide you with after-sales and dispute resolution services, you agree that we can collect and deliver progress-related information from logistics-related service entities.
(7) Provide you with security
To improve the security of your use of the services provided by us and our affiliates and partners, protect your or other users or the public’s personal and property safety from infringements, and better prevent phishing websites, fraud, network vulnerabilities, computer viruses, and network attacks , Network intrusion and other security risks, to more accurately identify violations of laws and regulations or AllValue related agreement rules, we embed the application security SDK developed by our affiliated company in the application to collect your device information, service log information, and may use or Integrate your member information, transaction information, device information, service log information, and information that our affiliates and partners have obtained your authorization or shared in accordance with the law to comprehensively determine your account and transaction risks, conduct identity verification, detect and prevent security incidents , And take necessary record, audit, analysis, and disposal measures in accordance with the law.
The SDK directories of third parties such as our access partners are as follows:
(8) Provide you with other additional services
In order to provide you with more convenient, better quality and personalized products and/or services, and strive to improve your experience, we may collect and use your personal information in the following additional services provided to you. If you do not provide this information, it will not affect your use of AllValue's basic services such as browsing, searching, and purchasing, but you may not be able to obtain the user experience brought to you by these additional services. These additional services include:
1. Additional services based on camera/camera: You can use this function to scan the code for login and shopping after turning on the camera/camera permission. Please be aware that even if you have agreed to enable the camera permission, we will only obtain photo information through the camera when you actively click the camera icon in the client or record a video.
2. Additional services for accessing and uploading pictures/videos based on the album (picture library/video library): You can use this function to upload your photos/pictures/videos after enabling the album permissions to realize functions such as changing avatars and adding products.
3. Additional services based on phone status: In order to protect your account and use security, you need to authorize us to read the machine's identification code.
4. Additional services based on the mounted file system: In order to provide services for saving files (including pictures), you need to authorize us to read SD card information.
5. Based on running additional services that automatically receive boot notifications/ignore battery optimization/sequencing system tasks: After you enable permissions, you can accept pushes of customer service messages when booting.
6. Additional services based on dialing calls: After you activate the authority, you can check the order logistics information in the delivery, select the delivery personnel's phone number, and make a call.
7. Additional services based on access to the system account list: If you are an overseas user, you need to enable this permission before we can read the information to complete the push of customer service messages.
8. Additional services based on reading system logs: After you enable the permission, we can collect error logs generated by online crashes to troubleshoot errors, and does not involve user personal information.
9. Additional services based on reading and writing system settings: After you enable permissions, we can record your system configuration information, and assist in locating the problem to troubleshoot the problem.
10. Additional services based on changing the current configuration: After you turn on the permissions, you can implement a pop-up box to prompt the user to turn on wifi, and after the user confirms, you can turn on wifi.
You understand and agree that items 1 to 4 of additional services may require you to enable access to your camera (camera), photo album (picture library) and/or phone status in your device to realize the information involved in these permissions Collect and use. If you are an iOS user, you can decide whether to enable or disable these permissions in the system. Please note that when you enable any permission, you authorize us to collect and use relevant personal information to provide you with corresponding services. Once you close any permission, you cancel the authorization, and we will no longer continue to collect based on the corresponding permissions. And the use of related personal information can not provide you with the services corresponding to the permission. However, your decision to close the authority will not affect the previous collection and use of information based on your authorization.
5-10 additional services require you to open the corresponding permissions or agree to the corresponding authorizations in your device to achieve the collection and use of the information involved in these permissions. You can determine whether to enable or disable these permissions yourself in the mobile device system.
(9) Get in touch with you
In order to provide you with a more comprehensive service introduction and provide you with a more efficient and high-quality service experience, our staff may contact you through your contact information (email). If you do not agree to our staff contacting you based on the aforementioned scenarios, you can contact AllValue customer service for processing.
(10) Other
1. If the information you provide contains the personal information of other users, you must ensure that you have obtained legal authorization before providing this personal information to AllValue. If it involves children's personal information, you need to obtain the consent of the corresponding child's guardian before publishing. In the aforementioned circumstances, the guardian has the right to contact us to request correction or deletion of the content of the child's personal information.
2. If we use information for other purposes not specified in this policy, or use information collected for specific purposes for other purposes, or we actively obtain your personal information from a third party, we will obtain you in advance Agree.
If we obtain your information indirectly from a third party, we will explicitly ask the third party in writing to collect personal information after obtaining your consent in accordance with the law, and inform you of the content of the shared information, which involves sensitive information. Before providing it to us, it needs to be clearly confirmed by you, and requires the third party to make a commitment to the legality and compliance of the source of personal information. If the third party violates the behavior, we will explicitly require the other party to bear the corresponding legal responsibility; Our professional security team will strengthen the security of personal information (including sensitive information reporting, sensitive information encrypted storage, access control, etc.). We will use no less than the same protection measures and measures as our own users' personal information to protect personal information obtained indirectly.
3. Exceptions for obtaining authorization
You fully understand and agree that we do not need your authorization or consent to collect and use your personal information under the following circumstances, and we may not respond to your requests for correction/modification, deletion, cancellation, withdrawal of consent, and information request:
(1) Related to national security and national defense security;
(2) Related to public safety, public health, and major public interests;
(3) Related to judicial or administrative law enforcement such as criminal investigation, prosecution, trial, and execution of judgments;
(4) In order to protect your or other individuals' life, property and other major legal rights, but it is difficult to obtain the consent of the person;
(5) Your personal information disclosed to the public by yourself;
(6) Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
(7) Necessary for signing and performing related agreements or other written documents with you;
(8) Necessary for maintaining the safe and stable operation of the products and/or services provided, such as discovering and disposing of product and/or service failures;
(9) Necessary for legal news reports;
(10) When it is necessary for academic research institutions to conduct statistical or academic research based on public interest, and when they provide academic research or description results to the outside, they de-identify the personal information contained in the results;
(11) Other circumstances stipulated by laws and regulations.
Please be aware that, in accordance with applicable laws, if we take technical measures and other necessary measures to process personal information, the data recipient cannot re-identify specific individuals and cannot be restored, or we may conduct de-identification research on the collected information , Statistical analysis and prediction, used to improve the content and layout of AllValue, provide product or service support for business decisions, and improve our products and services (including the use of anonymous data for machine learning or model algorithm training), then such processing The use of data does not require separate notice to you and your consent.
4. If we stop operating AllValue products or services, we will promptly stop continuing to collect your personal information, and will notify you of the suspension of operations in the form of one-by-one delivery or announcements, and we will deal with what we hold and have been closed. Business-related personal information is deleted or anonymized. Where children’s personal information is involved, we will promptly notify the child guardian of the notice of the suspension of operations.
(11) Please be aware that in order to ensure that we provide you with the services described in this privacy policy, we will share necessary personal information with third parties such as affiliated companies, service providers, and business partners.
These third parties include our logistics service providers, payment service providers, advertising and marketing service providers, and other business partners. These third parties may process your personal information on behalf of AllValue or for one or more items of this privacy policy. We promise to only share personal information necessary to provide you with services for legitimate, legal, necessary, specific and clear purposes. AllValue will conduct due diligence and sign data sharing or data processing agreements to ensure that third-party service providers comply with the privacy laws of mainland China. Third-party service providers may also own their sub-processors. At the same time, we will take necessary technical and management measures to protect your personal information as much as possible.
2. How do we use cookies and similar technologies
(1) Use of Cookies
In order to ensure the normal operation of the website, to provide you with a more relaxed visit experience, and to recommend you content that may be of interest to you, we will store the name Cookie, Flash Cookie, or provided by your browser or associated application on your computer or mobile device Others usually contain identifiers, site names, and some local storage of numbers and characters (collectively called "Cookies"). With the help of cookies, websites can store your preferences or product data in the shopping cart.
If your browser or browser additional services allow it, you can modify your acceptance level of cookies or reject our cookies. But if you do this, in some cases it may affect your safe access to our website, and you will not be able to use some of the services we provide.
(2) Web beacons and pixel tags
In addition to cookies, we also use other similar technologies such as web beacons and pixel tags on our website. For example, the email we send you may contain an address link that links to the content of our website. If you click the link, we will track the click to help us understand your product or service preferences so that we can proactively improve customer service Experience. A web beacon is usually a transparent image embedded in a website or email. With the help of pixel tags in the email, we can know whether the email has been opened. If you do not want your activities to be tracked in this way, you can unsubscribe from our mailing list at any time.
3. How do we share, transfer and publicly disclose your personal information
(1) Sharing
We will not share your personal information with companies, organizations and individuals other than service providers, except in the following cases:
1. Sharing when you actively choose: If you actively purchase goods and services through AllValue, we will share your order information and necessary information related to the transaction with the providers of related goods and services according to your choice to achieve you The need to purchase goods or services from it, and prompt it to complete the follow-up after-sales service. You can check the information published in the business license of the relevant goods and service providers on the main page of their business activities to identify your transaction partner.
2. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties. For example, if we entrust a third party to provide you with products or services, we will share the above information with the third party after obtaining your consent. If you refuse to provide such information, we will not be able to complete the relevant delivery services.
3. Sharing under legal circumstances: We may share your personal information externally in accordance with laws and regulations, the need for litigation dispute resolution, or the requirements of administrative and judicial authorities in accordance with the law.
4. Sharing with affiliated companies: In order to facilitate our provision of services to you based on the AllValue account, recommend information that may be of interest to you or protect the personal and property safety of AllValue affiliates or other users or the public from infringement, with your consent, Your personal information may be shared with our affiliated companies. We will only share necessary personal information and are bound by the purpose stated in this privacy policy. If we share your sensitive personal information or the affiliated company changes the purpose of using and processing personal information, we will again ask for your authorization and consent.
5. Sharing with authorized partners: We will entrust authorized partners to provide you with certain services or perform functions on our behalf. Before entrusting, we will seek your consent by signing an agreement. We will only do so for lawful and legitimate reasons. , Necessary, specific, and clear purpose to share your information, authorized partners can only have access to the information necessary for them to perform their duties, and can not use this information for any other purpose.
Currently, our authorized partners include the following types:
(1) In order for merchants using our software to complete the services you need, we will provide your order information, payment information, delivery address and contact information to the merchant.
(2) Suppliers, service providers and other partners. We send information to suppliers, service providers, and other partners that support our business. These supports include providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of services, providing customer service, payment convenience or conducting Academic research and investigation.
For companies, organizations and individuals with whom we share personal information, we will sign strict data protection agreements with them, requiring them to process personal information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures.
(2) Transfer
We will not transfer your personal information to any company, organization or individual, except in the following cases:
1. Transfer with explicit consent: After obtaining your explicit consent, we will transfer your personal information to other parties.
2. In the event of a merger, acquisition or bankruptcy liquidation of service providers, or other situations involving mergers, acquisitions or bankruptcy liquidation, if the transfer of personal information is involved, we will require new companies and organizations that hold your personal information to continue to receive Restricted by this policy, otherwise we will require the company, organization and individual to seek authorization and consent from you again.
(3) Public disclosure
We will only publicly disclose your personal information under the following circumstances:
1. With your explicit consent or based on your active choice, we may publicly disclose your personal information;
2. If we determine that you have violated laws and regulations or seriously violated Youzan-related agreement rules, or to protect the personal and property safety of Youzan and its affiliate users or the public from infringement, we may follow laws and regulations or Youzan related The agreement rules disclose personal information about you with your consent through SMS notifications or pop-up windows, including related violations and the measures Youzan has taken against you. For example, if you sell fake products and seriously violate the You Like rules, we may publicly disclose your store's main information and punishment.
(4) Exceptions for obtaining prior authorization and consent when sharing, transferring, and publicly disclosing personal information
In the following situations, sharing, transferring, and publicly disclosing your personal information does not require your prior authorization:
1. Provided in accordance with laws and regulations or the requirements of competent authorities such as administrative, judicial and state departments;
2. In order to protect your or other individuals' life, property and other major legal rights and interests, but it is difficult to obtain your consent;
3. Your personal information disclosed to the public by yourself;
4. Collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels.
According to laws and regulations, sharing and transferring personal information that has been de-identified, and ensuring that the data recipient cannot restore and re-identify the subject of personal information does not belong to the external sharing, transfer, and public disclosure of personal information. Storage and processing will not need to notify you separately and obtain your consent.
3. How do we protect your personal information
(1) To protect your information security, we strive to adopt various secrity protection measures that meet industry standards, including establishing reasonable systems and regulations, and implementing appropriate security technologies to prevent your personal information from being accessed and disclosed without authorization. Disclosure, use, modification, damage or loss.
We will use trusted protection mechanisms to prevent malicious attacks on data, such as using SSL encryption protection technology when exchanging data (such as credit card information) between your browser and "services", and provide https secure browsing for the website itself , In order to protect the safety of your data during transmission. Use encryption technology to encrypt and store personal information to ensure data confidentiality. When using personal information, such as order query and display, we will use a variety of desensitization technologies to enhance the security of personal information in use. You need to know that there is no absolutely secure method of Internet transmission or electronic storage. Therefore, we cannot guarantee the absolute security of your personal information
(2) We will take reasonable and feasible measures and try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period required to achieve the purpose stated in the policy, unless there are mandatory retention requirements by law, such as the "People’s Republic of China E-Commerce Law" requiring product and service information and transaction information to be kept for a period of time since the transaction No less than three years from the date of completion. Our criteria for judging the aforementioned deadlines include:
1. Complete the transaction purpose related to you, maintain the corresponding transaction and business records, and respond to your possible inquiries or complaints;
2. Guarantee the safety and quality of the services we provide you;
3. Do you agree to a longer retention period;
4. Whether there are other special agreements for the retention period.
After your personal information exceeds the retention period, we will delete your personal information or make it anonymized in accordance with the requirements of applicable laws.
(3) Please use a complex password to help us ensure the security of your account. We will do our best to ensure the security of any information you send to us. If our physical, technical or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering or destruction of information, resulting in damage to your legal rights, we will bear the corresponding legal responsibility.
(4) After a personal information security incident unfortunately occurs, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the disposal measures we have taken or will take, and you can independently prevent and reduce risks Suggestions, remedies for you, etc. We will inform you of the incident-related situation by email, letter, telephone, push notification, etc. If it is difficult to inform the subject of personal information one by one, we will adopt a reasonable and effective way to publish an announcement.
At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of local regulatory authorities.
4. How do you exercise your personal information rights
Youzan understands your rights to your personal information, and takes reasonable steps to allow you to access, correct, modify, delete and transmit personal information or restrict the use of personal information. If you are a merchant or user, you can directly update various types of personal information, such as payment information or contact information, in your account settings. If you cannot change your personal information in your account settings, or if you have concerns about the data collected when visiting the AllValue website or using the service, please contact us to make the necessary changes. Please note that if you send us a request related to your personal information, we must ensure that it is you before responding.
For this reason, we may request to view documents that can verify your identity, and we will discard them after verification
If you wish to appoint an authorized agent to exercise your rights on your behalf, please email us at the email address provided. If you send us an e-mail from another e-mail address, we will not be able to determine whether the request is from you, and therefore will not be able to accommodate your request. In your email, please include the name and email address of your authorized agent.
If you are a customer of a merchant and want to exercise these rights, please contact the corresponding merchant directly. We will act as a processor on behalf of the merchant and can only communicate your request to them and let them respond. Please remember that if you delete your personal information or restrict the use of your personal information, the service may not function properly.
5. How do we handle children's personal information
The children referred to in this policy refer to individuals under the age of 14. Without the consent of their parents or guardians, children are not allowed to create their own user accounts. If you are a minor, it is recommended that you ask your parents or guardians to read this privacy policy carefully and use our services or provide us with information with the consent of your parents or guardians.
In the case of collecting personal information of minors by using our products or services with the consent of their parents or guardians, we will only use, share, or transfer them when permitted by laws and regulations, with the explicit consent of the parents or guardians, or necessary to protect minors Or disclose this information. If we find that we have collected children’s personal information without prior verifiable parental consent, we will try to delete the relevant data as soon as possible.
6. How to transfer your personal information globally
All data of AllValue is currently stored in mainland China.
7. How to update this policy
Our privacy policy may change.
Without your explicit consent, we will not restrict your rights in accordance with this privacy policy. We will post any changes to the privacy policy on the dedicated page of Youzan Rule Center
For major changes, we will also provide more noticeable notifications (including we will notify you by way of publicity in the You Like Rule Center and even provide you with pop-up prompts).
The major changes referred to in this policy include but are not limited to:
1. Our service model has undergone major changes. Such as the purpose of processing personal information, the type of personal information processed, the way of using personal information, etc.;
2. Significant changes have taken place in our control rights. Such as changes in the information controller caused by mergers and acquisitions, etc.;
3. The main objects of personal information sharing, transfer or public disclosure have changed;
4. Your right to participate in the processing of personal information and how to exercise it has undergone major changes;
5. Our responsible department, contact information and complaint channels for handling personal information security have changed;
6. The personal information security impact assessment report shows that there is a high risk.
8. How to contact us
We have established a personal information protection department. If you have any questions, comments or suggestions about the content of this policy, or find that your personal information may be leaked or you feel that you need to withdraw, correct, or delete your personal information authorization, you can send an email to privacy @youzan.com contact us, we will respond to your request within 15 days. You can also mail your complaint or report materials to us. Our mailing address is: Small Post Office, 1st Floor, Building 6, No. 698, Xixi Road, Xihu District, Hangzhou.
If you are not satisfied with our response, especially if you believe that our personal information processing has harmed your legal rights and interests, you can also seek a solution through litigation in a court with jurisdiction in the defendant's domicile.
Note: The update date of this privacy policy version is December 11, 2020